Refund & Cancellation Policy
macam2.my ("us", "we", or "our") operates https://macam2.my (the "Site"). This page outlines our policies regarding subscription cancellations, refunds, and your rights related to purchases made on the Site.
Preamble: At macam2.my, we are committed to providing high-quality subscription services and ensuring your satisfaction. We understand that circumstances may change, and you may wish to request a cancellation or refund. This policy explains how we manage subscription cancellations and refund requests.
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will be applied after cancellation.
Refund Policy
We offer refunds under the following circumstances:
All refund requests must be submitted within 7 days of the qualifying issue or charge. Please email us at [email protected] with the following:
Refunds, if approved, will be processed back to your original payment method within 14 working days.
Non-Refundable Situations
Changes to this Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
Contact Us
If you have any questions about this policy, please contact us at [email protected].
Preamble: At macam2.my, we are committed to providing high-quality subscription services and ensuring your satisfaction. We understand that circumstances may change, and you may wish to request a cancellation or refund. This policy explains how we manage subscription cancellations and refund requests.
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our support team at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing cycle. No further charges will be applied after cancellation.
Refund Policy
We offer refunds under the following circumstances:
- If you experience a technical issue or service disruption that prevents you from using the core features of your subscription, and we are unable to resolve it within 7 working days of notification.
- If you were charged in error (e.g., duplicate billing or unauthorized transaction).
- If you cancel your subscription within 7 days of your initial purchase or renewal and have not substantially used the service.
All refund requests must be submitted within 7 days of the qualifying issue or charge. Please email us at [email protected] with the following:
- Your account email
- Transaction details (invoice number or payment reference)
- A brief description of the reason for your refund request
Refunds, if approved, will be processed back to your original payment method within 14 working days.
Non-Refundable Situations
- Refund requests made after 7 days of purchase or renewal.
- If substantial use of the service is detected (e.g., downloads, usage logs).
- Failure to cancel before the next billing cycle (you are responsible for managing your subscription status).
- Services terminated due to a breach of our Terms of Service.
Changes to this Policy
We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page and will take effect immediately upon posting.
Contact Us
If you have any questions about this policy, please contact us at [email protected].
This Refund & Cancellation Policy was last updated on Thu May 2 2025.